ILLUMIN8 - SPARK (Order Sample)
SKU GLIL808-so

$2.00 / Sqft

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Shipping Policy

Ecomm Floors is happy to offer a number of delivery options for your order. All deliveries are performed by a third -party carrier and not by Ecomm Floors.

Conditions

Taking into consideration the many variables in shipping, we strongly recommend that you do not schedule your installation until after you have received your order. Ecomm Floors cannot guarantee delivery dates. Manufacture times, weather, supply-demand conditions and replacement shipping for damaged items are a few of the instances that may delay your order. We cannot be held liable for failure to meet scheduled installation dates due to delivery. Delivery Dates are approximate and cannot be guaranteed. Our Shipping partners will reach out to you directly to schedule deliveries and we will do our best to provide you tracking information as soon as possible.

Lead Times & Availability

Do not schedule contractor work until you have received and inspected your products. Ecomm Floors will not reimburse your contractor or installer hours. All products are shipped directly from the vendor to you, lead times will vary based on product location and availability. Once product has shipped, you can expect your delivery to arrive between 7-14 days. You will receive an email notification when your order has been picked up by the carrier.  Please note, if your product in not in-stock with the vendor, you may see a delay in shipping until product becomes available. We will advise of delays as they occur. Due to the weight and fragile nature of our products, we do not offer expedited shipping options. At the time of purchase an estimated lead time may be provided. Fulfillment dates are estimates and are subject to change.

Delivery

Our carrier may contact you about arranging your delivery services which may include status updates by automated phone call, email and/or text message. Most product will arrive on a wooden pallet, which can be 4’ x 4’ or larger. Standard Delivery is CURBSIDE. This means that the product will be delivered close to the curb. Standard Delivery is not in the garage, inside the home or around the back of the property. Subject to driver’s discretion, the driver may place the product as close as they can to the jobsite. It is the customer’s responsibility to move product from the curb to their home or jobsite in a timely fashion. We do offer upgraded delivery options, including delivery made in-side the home, limited access delivery and job site delivery, for an additional charge. You can make your delivery selection during the check our process.

Should any of the conditions below apply to your delivery destination, you will need to contact Customer Care within 24 hours of placing your order by emailing sales@ecommfloors.com:

• Delivery destination is an apartment complex or high rise

• Is located on the 2nd floor or higher of a building, apartment, and/or condominium

• Does not allow semi-trailer access

• Does not have a turnaround for a semi-trailer

• Has low hanging power lines and/or trees

Other Considerations

Customer is responsible for inspecting condition and entirety of shipment. Any discrepancies regarding damaged, missing or incorrect product must be reported to sales@ecommfloors.com or 916-200-7173 within 24 hours of delivery. If discrepancies are identified at the time of delivery, please have driver notate to assist in expediting any claims. Once the delivery is made, it is the customers responsibility to protect the product. Ecomm Floors is not responsible for damages due to failure to move product to secure and properly climatized area. Move WOOD or LAMINATE products inside to avoid any issues with inclement weather which will damage the product. It is recommended that you store the flooring material in the location where it is to be installed.

Return Shipments

Once an order has been loaded and is in route to the shipping address, the customer is solely responsible for all outgoing and return shipping costs, including storage and reconsignment costs. Any additional shipping costs will be deducted from refund for the return.

Deliveries should not be refused under any circumstances. Ecomm Floors will not be liable for additional freight fees incurred due to the return and redelivery of the product. This includes, but is not limited to, refusal because:

• Cancelled after shipment

• Changed your mind

• Were not home

• Did not have a clear and safe area ready for the delivery

• Did not allow the driver access into your community

Shipment Inspection

Once you have received your shipment, follow the instructions below.

• Count the product against your purchase receipt

• Inspect and verify the type of merchandise purchased, quantity, model number, color, and to verify all labels on wood product to ensure accuracy

Reviews

60 Day Return Policy

We understand the importance of selecting the correct flooring for your project. For this
reason, if you are not completely satisfied with your online purchase, you have 60 days from
point-of-sale to initiate a return. Because each order is delivered directly to you from the
vendor and must be returned back to them directly, returns may be subject to re-stocking and
freight fees. We reserve the right to limit or deny returns or exchanges. Please see below for
return requirements and information. All returns are subject to verification and approval. Any
products purchased on clearance are not eligible for returns.

Re-stocking and Freight Fees

The flooring vendors reserve the right to implement re-stocking fees on returns. Though these
fees vary, they typically fall between 20%-30% of the original order cost. Freight fees will be
based on the original freight service purchased on the order. If you’d like to return your
product, please email your contact info and order number to sales@ecommfloors.com and we
will reach out to you as quickly as possible.
All items are inspected upon receipt. If the item has been opened or shows of soil, damage, or
wear you m ay be subject to a partial refund and/or charges for both the original shipping and
return costs. Ecomm Floors will cover return shipping costs and restocking fees under the
following conditions:

  • Defective merchandise received
  • Merchandise damaged in transit
  • Incorrect shipment received due to shipper error

If Approved

  • All returned merchandise must be undamaged and in resalable condition.
  • Returns within 60 days of purchase will be processed by the same method of payment
    from your original purchase.
  •  Returns must be unopened and it its original purchase packaging and quantity.
  • Returns will be checked for damage and correct quantity before refunds will be issued.
  • Pick-up of returned products will be scheduled and facilitated with you directly via the
    shipping company that handled your original delivery
  • Refunds, minus the return fees, can be applied to new purchases

Important – Please Make Sure to Read the Following Carefully

  • Shipped Product: Once an order has been installed, it cannot be returned. Ecomm
    Floors is not responsible for product defects or damage, property damage or lost labor
    costs due to faulty installation. Claims for damages or shortages must be made upon
    receipt of product. Make sure to check your delivery for accuracy and product for
    damage upon receipt. Thoroughly inspect all products before installation as use will
    constitute acceptance. Any product that has been installed is considered the property of
    the owner/installer and cannot be exchanged or returned for any reason.
  • Cancelled orders: Any ordered cancelled prior to shipping can be cancelled with our
    penalty and refunded in full, including cost of shipping. The customer is solely
    responsible for all outgoing and return shipping costs once the order has shipped. You
    may cancel order by calling customer service at 916-200-7173 and providing your name
    and order number, or by emailing in at sales@ecommfloors.com
  • Damaged Shipments: Do not refuse any shipments. If a shipment is refused, Ecomm
    Floors will charge all applicable shipping fees as part of the return. If your product
    arrives damaged, please call customer service at 916-200-7173 for assistance.

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